Qwikpay Refund/Credit Policy
The Qwikpay refund policy lasts 10 days. If 10 days have passed by since the date of your purchase, unfortunately we can’t offer you a refund or exchange on your funds. To be eligible for a return, your item must be unused/unconsumed and not accessed by our third-party product providers. Several types of goods are exempt from being returned. Any items that have already been shipped/delivered without any visible faults or damage will not be refunded.
Additional non-returnable items:
- Gift cards
- Downloadable software products that have been activated
- Some health and personal care items
- Any items determined to be digitally “used” or executed.
To complete your return, we require a transaction ID (provided upon final sale) or proof of purchase for the item in question.
Refunds (if applicable)
Once your return is received and investigated, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This process can take up to 10 days and is done so at the discretion of the credit card issuer of the card holder.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will investigate your claim further
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Product replacements can occur from providers selling digital media at the same cost, but will need to be negotiated directly with the merchant and not with Qwikpay (Pty) LTD. If necessary, Qwikpay will act as a third-party to such a transaction/agreement.